Many of the factors for installing hardware are similar to those encountered in a normal IT implementation project, but with the added complication of the non-standard Telelocations.

These are just a few of the priorities identified from experience so far. This crucial phase has often been treated as a mechanistic one, to the detriment of the overall programme. The matter of ownership is critical at this juncture. If ownership has not been established across the organisation then problems will occur. For example, if operational units view the project as IT-led, they are often content to act passively in the face of technical difficulties.

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Last Updated on 10 December2002 by COLIN TIERNEY