Each project within each organisation will bring its own unique issues concerning hardware. There are already some lessons learned, however, from earlier implementations which can inform the planning process.

There are many providers out there willing to source their various solutions. It is clearly not in their interests to provide unsuitable products and services, However, many organisations remain wary, if not cynical, about the capacity of the providers to give totally unbiased advice. This is a hangover from previous projects where the benefits of IT investment have not matched the sales pitch.

This reticence may partly explain the timidity with which UK organisations are approaching Telework, in comparison with USA and Scandinavian analogs. A growth in dedicated Consultancy, along with the establishing of a mature market, bringing together the purchasers and providers, should improve this position.

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Last Updated on 11 December 2002 by COLIN TIERNEY